Russell L Ackoff (1919-2009) was a founding member of the system thinking movement. He was an organizational theorist and pioneer in operations research and management science. He was the first doctoral student of C. West Churchman. They later spent time together at Case Institute of Technology in Cleveland, Ohio. Later they founded the systems thinking movement. Russell L. Ackoff translated data to wisdomHe once worked for D. Edwards Deming at the U.S. Census Bureau. Peter Drucker acknowledged that Russell L. Ackoff had made critical contributions to his work. Russell L. Ackoff authored or co-authored 35 books and over 150 journal articles.

Russell L. Ackoff Video on systems thinking with W. Edwards Deming:

Russell L. Ackoff Video on systems thinking:

Russell L. Ackoff University of Cincinnati:

Humourous Russell L. Ackoff Video:

Russel L. Ackoff Studio 1 Network Video:

Russell L. Ackoff ATT Labs Talk

Russell L. Ackoff 2004 Keynote

Russell L. Ackoff Quotes:
Explanations always lie outside the system, never inside. – Russell L. Ackoff Quotes

Continuous improvement isn’t nearly as important as discontinuous improvement. – Russell L. Ackoff Quotes

The basic managerial idea introduced by systems thinking, is that to manage a system effectively, you might focus on the interactions of the parts rather than their behavior taken separately. – Russell L. Ackoff Quotes

The cost of preparing for critical events that do not occur is generally very small in comparison to the cost of being unprepared for those that do. – Russell L. Ackoff Quotes

The less we understand a phenomenon, the more variables we require to explain it. – Russell L. Ackoff Quotes

Jargon is noise that keeps our brains from understanding what our mouths are saying. – Russell L. Ackoff Quotes

The only thing more detrimental to organizational development than corruption is tolerating it. – Russell L. Ackoff Quotes

Good secretaries sere as filters and condensers of solicited and unsolicited information. – Russell L. Ackoff Quotes

I do not deny that most managers lack a good deal of information that they should have, but I do deny that this is the most important informational deficiency from which they suffer. It seems to me that they suffer more from an overabundance of irrelevant information. – Russell L. Ackoff Quotes

Those who serve management should focus on those that they serve, not on the services they render or the instruments used in rendering them. – Russell L. Ackoff Quotes

The best place to solve a problem is not necessarily where it appears. – Russell L. Ackoff Quotes

Changes in a field are never created by experts, but from outsiders looking at the field. – Russell L. Acoff Quotes

We have also come to realize that no problem ever exists in complete isolation. Every problem interacts with other problems and is therefore part of a set of interrelated problems, a system of problems I choose to call such a system a mess… Furthermore solutions to most problems produce other problems… a financial problem, a maintenance problem, and conflict among family members for its use. – Russell L. Ackoff Quotes

When a mess, which is a system of problems, is taken apart, it loses its essential properties and so does each of its parts. The behavior of a mess depends more on how the treatment of its parts interact than how they act independently of each other. A partial solution to a whole system of problems is better than whole solutions of each of its parts taken separately. – Russell L. Ackoff Quotes

A bureaucrat is one who has the power to say “no” but none to say “yes”. Bureaucrats can find an infinite number of reasons for rejecting any proposed change, but can find none for accepting it. – Russell L. Ackoff Quotes

The only problems that have simple solutions are simple problems. The only managers that have simple problems have simple minds. Problems that arise in organisations are almost always the product of interactions of parts, never the action of a single part. Complex problems do not have simple solutions. – Russell L. Ackoff Quotes

The lower the rank of managers, the more they know about fewer things. The higher the rank of managers, the less they know about many things. – Russell L. Ackoff Quotes

Managers who don’t know how to measure what they want settle for wanting what they can measure. For example, those who want a high quality of work life but don’t know how to measure it, often settle for wanting a high standard of living because they can measure it. – Russell L. Ackoff Quotes

The less sure managers are of their opinions, the more vigorously they defend them. Managers do not waste their time defending beliefs they hold strongly – they just assert them. Nor do they bother to refute what they strongly believe is false. – Russell L. Ackoff Quotes

The less important an issue is, the more time managers spend discussing it. More time is spent on small talk than is spent on large talk. Most talk is about what matters least. What matters least is what most of us know most about. – Russell L. Ackoff Quotes

Managers cannot learn from doing things right, only from doing them wrong. – Russell L. Ackoff Quotes

An improvement program must be directed at what you want, not at what you don’t want. – Russell L. Ackoff Quotes

The criteria that you use is perfectly simple, I will only improve the part if it results in an improvement of the whole. If it doesn’t I will not change the part. Which is exactly the opposite of what we do in management normally. – Russell L. Ackoff Quotes

When you get rid of what you don’t want, you do not necessarily get what you do want and you may get something you want a lot less. It is that simple…..anyone that ever watches television knows that! – Russell L. Ackoff Quotes